Privacy Policy

This Privacy Policy explains how Own Your Trade (“we”, “us”, “our”) collects and uses your personal data when you visit our website or enquire about or purchase our services. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Own Your Trade provides ordering and booking systems and websites for independent local trades. For the purposes of data protection law, we are the data controller of the personal data described in this policy.

• Trading name: Own Your Trade
• Company registration number: [to be added]
• Registered address: [to be added]
• Contact email: ownyourtrade.co.uk@gmail.com

2. The personal data we collect

When you use our “Get started” or enquiry forms, we collect the details you provide, which may include:

• Your name;
• Your email address;
• Your phone number;
• Your business name, trade, business address or area, and any preferred domain or existing website;
• Any message, notes or other information you choose to send us.

When you make a payment, your card details are collected and processed directly by our payment provider (see section 5). We do not receive or store your full card number.

We also collect limited technical information automatically through cookies and similar technologies — see our Cookie Policy for details.

3. How and why we use your data

We use your personal data to:

• Respond to your enquiry and provide the information or quote you asked for;
• Set up, build, deliver and support the service you sign up for;
• Take payment and manage billing;
• Send you service-related emails (for example, a signup confirmation and updates about your build);
• Keep records, meet our legal obligations, and prevent fraud or misuse of our forms.

We rely on the following lawful bases under UK GDPR:

• Contract — where we need your data to provide a service you have requested or purchased;
• Legitimate interests — to respond to enquiries, run and improve our business, and keep our forms secure, in a way that does not override your rights;
• Consent — for any non-essential cookies, which you can accept or decline; and
• Legal obligation — where we must keep records (for example, for tax and accounting).

4. Marketing

We will only send you marketing communications where we have a lawful basis to do so. You can ask us to stop at any time by emailing ownyourtrade.co.uk@gmail.com.

5. Sharing your data & third-party processors

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf under appropriate agreements, including:

• Stripe — processes card payments securely. Your payment details are handled by Stripe under their own privacy policy.
• Resend — sends our transactional emails (such as your signup confirmation), using your name and email address.
• Vercel — hosts our website and stores form submissions on our behalf, and provides privacy-friendly, cookieless website analytics (aggregate visit and page-view counts that do not identify you).

Some of these providers may process data outside the UK or European Economic Area. Where they do, we rely on appropriate safeguards (such as UK-approved standard contractual clauses or an adequacy decision) to keep your data protected.

6. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described above. Enquiry details are typically kept for up to 24 months from your last contact with us, unless you become a customer. Customer and billing records are kept for the duration of our relationship and for at least 6 years afterwards to meet legal and accounting requirements. We delete or anonymise data when it is no longer needed.

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data (the “right to erasure”);
• Restrict or object to our processing in certain circumstances;
• Request portability of data you provided to us;
• Withdraw consent at any time, where we rely on consent.

To exercise any of these rights, email us at ownyourtrade.co.uk@gmail.com. We will respond within one month. There is normally no charge.

8. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse. Payments are processed over encrypted connections by Stripe. No method of transmission or storage is completely secure, but we work to protect your data at all times.

9. Complaints

If you are unhappy with how we have handled your data, please contact us first so we can try to put it right. You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at ico.org.uk.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date.

11. Contact us

For any questions about this policy or your personal data, email ownyourtrade.co.uk@gmail.com.